Pay my residential bill (2024)

Bill Pay | My Account

Billing & payment

  • Residential
  • Business

Residential

Pay my bill

Mobile app Online One-time payment Phone Mail In person

Manage my bill

Auto pay Payment arrangements Add joint account holder Budget payment plan My Notifications Paperless billing Understanding my bill Mobile app

Make a payment arrangement

Make a payment arrangement

Mobile app My Account Phone

Schedule reconnection of service

Schedule reconnection of service

Mobile app My Account Phone

Report an outage

Report an outage

Mobile app My Account Phone

Check account balance

Check account balance

Mobile app My Account Phone

Learn details about your full bill

Learn details about your full bill

Mobile app My Account Phone

Sign up for paperless billing

Sign up for paperless billing

Mobile app or My Account

Sign up to receive notifications

Sign up to receive notifications

Mobile app or My Account

Other services

Rate options

Rate options

Net metering Time of day

Energy efficiency

Energy efficiency

Demand Conservation

Renewables

Renewables

Renewable Choice Calculator Green Energy program Solar Share Solar for your home Virginia multi-family shared solar program

Residential guides & handbooks

A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines.

See list

Business

Bill Pay | My Account

Contact us

Residential

Residential

Online Phone Mail In person

Business

Business

Online Phone Mail In person

Menu

More menu options

Residential services
Business services

Our mobile app

Our mobile app

Our app allows you to pay your bill, report an outage, view ouroutage map,view payment history, manage your accountand more.

Programs & tools

Energy efficiency programs, energy efficiency tips, renewable options and more.

The Environment We’re dedicated to protecting the environment, while delivering reliable and safe energy to our customers....more

The Environment

We’re dedicated to protecting the environment, while delivering reliable and safe energy to our customers.

Learn more

Our company

Empowering Sustainability in Kentucky

Empowering Sustainability in Kentucky

We’re integrating sustainability into every part of our operations and through customer partnerships.

Learn more

Advanced Metering Infrastructure

Advanced Metering Infrastructure

Empowering customers' experience with more tools and features.

Learn more

Safety We offer safety tips and information to ensure you, your family members and friends, our employees and business partners remain safe each and every day....more

Safety

We offer safety tips and information to ensure you, your family members and friends, our employees and business partners remain safe each and every day. Also, find information about scams targeting utility customers and ways to ensure your information is safe and secure.

Safety

Economic development With our competitive electric rates, excellent reliability and business-friendly climate, there’s no question that Kentucky is the best place for business....more

Economic development

With our competitive electric rates, excellent reliability and business-friendly climate, there’s no question that Kentucky is the best place for business.

Learn more

About LG&E and KU

Our company Vision/Mission Management team Diversity Regulatory New generation

News News, bill inserts, Power Sources newsletter and press releases....more

News

Newsroom Bill inserts Investments Media relations Power Source Newsletter Press releases

LG&E and KU have a steadfast and unwavering commitment to the communities they serve.

Community investment Community involvement Community relations

Careers

LG&E and KU Energy is an innovative, low-cost energy provider based in Louisville, Kentucky.

Learn more

Investments

Investments

empowering Kentucky’s future through smart investments.

Learn more

Bill Pay | My Account

Start, stop or move service

  • Residential
  • Business

Residential

Start service

Start service

You will need to provide:

  • Primary and joint account holder's (if any) full Social Security number(s).
  • Location and contact information.
  • Access to meter location.

Start service request

Stop service

Stop service

You will need to provide:

  • Account number and the last four digits of the account holder's Social Security number.
  • Location and contact information.
  • Access to meter location.

Stop service request

Move service

Move service

You will need to provide:

  • Primary and joint account holder's (if any) full Social Security number(s).
  • Location and contact information.
  • Access to meter location.
  • Yourprevious account number.

Move service request

Moving checklist Now is a great time to get organized so your new place is safe, efficient and comfortable....more

Moving checklist

Now is a great time to get organized so your new place is safe, efficient and comfortable.

Download (0.54mb) Learn more

Joint accounts

Joint accounts

Important information about residential joint accounts.

Learn more

Residential guides & handbooks

A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines.

See list

Business

Bill Payment | My Account

Outages

Report an electric outage
Report a gas outage or leak
Report a Streetlight outage
Outage map
How to use the outage map (PDF)

Report outages using our mobile app

Pay my residential bill (2)

Report outages using our mobile app

Our app allows you to pay your bill, report an outage, view ouroutage map,view payment history, manage your accountand more.

Outages FAQ

Outages FAQ

Frequently asked questions and additional information.

Learn more

Public safety during an outage

Public safety during an outage

Downed power line Storm/outage safety Suspected gas leak Common questions during a power outage See all

Suspected gas leak

Suspected gas leak

If you suspect a natural gas leak, ALWAYS leave the area immediately.

Then call 911 and LG&E.

To contact LG&E, call 502-589-1444 or 800-331-7370 and press 1-1-1.

NEVER report a gas leak by email.

LG&E and KU site search

  • Mobile app
  • Online
  • Phone
  • Mail
  • In person
  • Gift Certificates

Empowering convenience with the LG&E, KU and ODP app

Our app allows you to pay your bill, report an outage, view ouroutage map,view payment history, view monthly usage, manage your accountand more!

  • Multiple payment options, including checking or savings account payments with no fee.
  • Check your account balance
  • Review payment history
  • Sign up for paperless billing and auto pay
  • Guest access — one-time payment without logging in

Download the app from popular app stores

Pay my residential bill (3)

Reconnection

Reconnection

If you need to be reconnected after payment, you can schedule your service to be reconnected through one of the following options:

  • My Account
  • Mobile app
  • By calling us at 502-589-1444/800-331-7370 (LG&E) or 800-981-0600 (KU/ODP) and use 1-2-2-2-1 for the fast path option.

Online bill payment

Bill payment by phone

Bill payment by mail

Bill payment locations

Third party bill payment

For customers using third-party services, such as a bank to manage payment of several monthly bills at a time, it’s important to note that LG&E and KU cannot control when your payment is received. Be sure to allow ample time for payment processing if using a third-party source other than our authorized payment provider, Paymentus, or sending your payment by mail.

For your convenience, consider using one of our available fast and secure services like Auto Pay (eCheck, debit or credit card) or online payment through My Account or our mobile app.

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Understanding my residential bill

Pay my residential bill (2024)
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